Server Management
Your server, actively managed.
Security hardening, patching, 24/7 monitoring, and instant remediation — for Linux, cPanel, and Windows dedicated servers.
Unmetered traffic
Unlimited Bandwidth
Control panels
cPanel & Plesk
Zero hidden costs
No Setup Fees
Discounted inventory
Clearance Servers
Why Managed Services
Stop babysitting your server.
Amanah’s managed plans handle the full operational layer so your team can focus on building, not maintaining.
For lean IT teams
One sysadmin shouldn't be on-call at 2am for a patch cycle. Our managed service is an extension of your team — without the headcount.
For regulated industries
Healthcare, finance, and legal workloads require documented change management and audit trails. Managed includes change logs suitable for compliance review.
For cloud repatriators
Moving off AWS or Azure? Amanah's management layer bridges the gap — the control of bare metal with the operational ease you're used to from cloud.
For growing businesses
As infrastructure scales, ops complexity grows. Fixed monthly cost. Predictable operations. No surprise incidents.
Service Plans
Choose your environment.
All plans are available as a monthly add-on to any Amanah dedicated server.
Supported OS
AlmaLinux 8/9/10 · RockyLinux 8/9/10 · CloudLinux 8/9 · Ubuntu 22.04/24.04. A public IP address is required for managed services.
Standard Plan
Linux Standard
$99/month
Core management for Linux — hardening, patching, monitoring, and reactive remediation.
SECURITY
- Server hardening at provisioning
- CSF firewall setup
- Proactive malware scanning (Maldet)
- Network intrusion monitoring
PATCHING
- OS updates
- Support for OS repository software
MONITORING & REMEDIATION
- Proactive service monitoring with email/text alerts
- Service discovery alerts
- Reactive remediation on service/hardware failure
- Manual OS reloads (up to 4/month)
TOOLS
- Performance optimization — unnecessary services disabled
- Atop, MyTop, MultiTail, CSF File Manager on request
Premium Plan
Linux Premium
$149/month
Everything in Standard, plus configuration support and dedicated reactive technical time.
EVERYTHING ON STANDARD, PLUS:
- Configuration changes on request
- 2 hours/month reactive technical support
Covers reactive technical tasks — configuration, troubleshooting, and infrastructure assistance. Does not include custom development.
Not Supported
cPanel environment
Includes WHM/cPanel initial setup, brute force detection, rootkit scanning, Softaculous (400+ apps), and mod_security. Free migration from Plesk, DirectAdmin, or Ensim. Public IP required.
Standard Plan
cPanel Standard
$99/month
Complete cPanel environment setup and ongoing management — security, monitoring, LAMP hardening.
SETUP & MIGRATION
- WHM/cPanel initial setup (using your provided info)
- Free migration from Plesk, DirectAdmin, or Ensim
- Recovery assistance from cPanel backups
SECURITY
- CSF firewall setup
- Brute force detection (cpHulk)
- Proactive malware scanning (Maldet)
- Network intrusion monitoring
PATCHING & MONITORING
- Proactive service monitoring with alerts
- Service discovery alerts
- Reactive remediation on failures
- Manual OS reloads (up to 4/month)
TOOLS & APPS
- Softaculous — 400+ one-click app installs
- Any free ConfigServer script on request
- Atop, MyTop, MultiTail, CSF File Manager on request
- Performance optimization — unnecessary services disabled
Premium Plan
cPanel Premium
$149/month
Everything in Standard, plus config support, Nginx, spam protection, and cPanel migrations.
EVERYTHING ON STANDARD, PLUS:
- Configuration changes on request
- Nginx support
- Virus and spam protection
- cPanel-to-cPanel migrations
- 2 hours/month reactive technical support
Not Supported
Does not include creating individual cPanel accounts or installing 3rd-party applications outside standard WHM/cPanel setup.
Supported OS
Windows Server 2016, 2019, 2022. Public IP required. Not supported: Active Directory, MS Exchange, or virtual machines.
Standard Plan
Windows Standard
$99/month
Managed patching, ESET antivirus, hardware health monitoring, and firewall hardening for Windows Server.
PATCHING & UPDATES
- Installation of critical Windows updates
SECURITY
- Firewall hardening and optimization
- Active antivirus monitoring with ESET
MONITORING
- Hardware usage monitoring (CPU, RAM, disk utilization)
- Disk space utilization + ICMP ping monitoring
- Service monitoring with email alerts
- Reactive remediation on failure
SUPPORT
- Remote + manual reboots
- Manual OS reloads (up to 4/month)
- Priority support ticket escalation
Premium Plan
Windows Premium
$149/month
Everything in Standard, plus configuration support and dedicated reactive technical time.
EVERYTHING ON STANDARD, PLUS:
- 2 hours/month reactive technical support
Covers reactive technical tasks: configuration, troubleshooting, and infrastructure assistance. Custom application development is not included.
Not Supported
Active Directory, MS Exchange, virtual machines, and custom application stacks (PHP, MySQL, MSSQL, RADIUS, IIS) are not supported under Windows managed plans.
Supported OS
AlmaLinux 8/9, Ubuntu 22.04/24.04, Debian 11/12. Public IP required.
Standard Plan
Plesk Standard
$99/month
Complete Plesk environment setup and ongoing management — security, monitoring, LEMP/LAMP hardening.
SETUP & MIGRATION
- Plesk initial setup (using your provided info)
- Free migration from cPanel, DirectAdmin, or Ensim
- Recovery assistance from Plesk backups
SECURITY
- ModSecurity + WAF rule configuration
- Fail2Ban brute force protection
- Proactive malware scanning (ImunifyAV)
- Network intrusion monitoring
PATCHING & MONITORING
- Proactive service monitoring with alerts
- Service discovery alerts
- Reactive remediation on failures
- Manual OS reloads (up to 4/month)
TOOLS & APPS
- WordPress Toolkit — staging, cloning, hardening
- Plesk extensions installed on request
- Let's Encrypt SSL auto-provisioning
- Performance optimization — unnecessary services disabled
Premium Plan
Plesk Premium
$149/month
Everything in Standard, plus config support, Nginx tuning, spam protection, and Plesk migrations.
EVERYTHING ON STANDARD, PLUS:
- Configuration changes on request
- Nginx reverse proxy & caching tuning
- Virus and spam protection
- 2 hours/month reactive technical support
Not Supported
Active Directory, MS Exchange, virtual machines, and custom application stacks not managed through Plesk (e.g., custom-compiled services, Docker containers, non-standard daemons) are not supported under Plesk managed plans.
Service Level Agreement
Our commitment to you.
Amanah’s server management service operates 24 hours a day, 7 days a week, 365 days a year. These are the response and resolution targets that govern every managed server plan.
24/7/365
Monitoring Coverage
Your server is actively monitored around the clock every day of the year — including weekends and public holidays.
4 Hours
Initial Response Time
All support tickets and alerts receive an initial response within 4 hours. Critical severity incidents are triaged immediately on detection.
8 Hours
Issue Resolution
Service-impacting incidents like hardware failure, network loss, or service outage are resolved within 8 hours.
99.9%
Network Uptime SLA
Backed by Amanah’s multi-carrier network at 151 Front Street West — Beanfield, Cogent, Zayo, NetActuate, and direct TORIX peering.
Incident Severity & Response Targets
| Severity | Definition | Initial Response | Target Resolution | Communication |
|---|---|---|---|---|
P1 Critical |
Complete service outage, server unreachable, hardware failure, data loss risk |
Immediate (auto-detection + alert) |
8 hours |
Updates every 2 hours until resolved |
P2 High |
Major service degradation, security breach detected, significant performance impact |
2 hours |
12 hours |
Updates every 4 hours until resolved |
P3 Medium |
Partial degradation, non-critical service failure, monitoring alert requiring investigation |
4 hours |
24 hours |
Updates every business day |
P4 Low |
General enquiry, configuration change request, non-urgent maintenance task |
4 hours |
5 business days |
Single response with resolution |
What Our SLA Covers
Hardware replacement
Faulty hardware at 151 Front Street West is replaced from our on-site inventory — no waiting on shipping.
Proactive alert response
Monitoring alerts trigger automatic escalation before you need to file a ticket. We detect and act first.
Ticket acknowledgement
Every ticket receives a written acknowledgement with severity classification and assigned engineer within the response window.
Security patch management
Security updates and upgrades will be performed upon client request and approved maintenance window
Change management
All configuration changes are documented with timestamps, engineer name, and change description — available on request for compliance.
SLA Exclusions
FAQ
Common questions about Amanah server management.
PLANS AND TIERS
What is managed server management?
Server management is a monthly add-on where Amanah’s team handles the operational side of your dedicated server — configuration, troubleshooting, performance investigation, and hands-on infrastructure support — so you don’t have to manage it yourself. It’s available in Standard and Premium tiers.
What's the difference between Standard and Premium?
Both tiers cover hands-on management of your Amanah dedicated server. Premium adds 2 hours per month of reactive technical support on top of the Standard scope. Contact the team for the full breakdown of what each tier includes.
What's included in the 2 hours/month reactive support on Premium plans?
The 2 hours covers reactive technical assistance — configuration changes, troubleshooting, performance investigation, and hands-on infrastructure support. It does not include custom code development or tasks outside the server environment.
Can I switch between Standard and Premium?
Yes. Upgrade or downgrade at any time. Changes take effect on your next billing cycle. Contact our support team to make the switch.
ELIGIBILITY
Can I add managed services to an existing Amanah server?
Yes. Server management is available as a monthly add-on to any existing Amanah dedicated server. Contact our team or open a ticket in the portal to activate. Change tiers or cancel with one calendar month’s notice.
Is server management available for colocation clients?
Server management is currently available for Amanah dedicated servers. Colocation clients needing hands-on assistance, contact our team at [email protected] for a custom arrangement.
Do I need an Amanah dedicated server to use server management?
Yes. Server management is an add-on for Amanah dedicated servers. If you colocate your own hardware and need hands-on help, contact the team about a custom arrangement or our Remote Hands service.
PRICING AND BILLING
Are there contracts or lock-in periods?
No. Like all Amanah services, managed plans are month-to-month. Add, change, or cancel with one calendar month’s notice — no lock-in, no penalties.
How is server management billed?
Server management is billed monthly as an add-on to your dedicated server. Pick a tier, and it’s added to your regular Amanah invoice. Change tiers or cancel any time with one calendar month’s notice.
SCOPE AND SUPPORT
What does server management not cover?
Server management covers reactive technical assistance within the server environment. It does not include custom code development, application-level development, or tasks outside the server itself. For anything beyond the standard scope, contact the team to discuss a custom arrangement.
How do I get help once I'm on a managed plan?
Open a ticket in the Amanah portal or contact the support team. Premium plans include 2 hours per month of reactive support; the team will work through configuration changes, troubleshooting, and performance issues with you.