A Helping Hand When You Need It Most
Amanah goes the extra mile with our complementary Remote Hands services, designed to tackle a wide range of emergency, logistical, and routine technical tasks for our valued customers. Our skilled and knowledgeable team of customer service representatives and technicians is here to assist, allowing you to focus on the essential aspects of your business. Partner with Amanah’s Remote Hands service and experience the convenience and peace of mind that comes with having a reliable technical, logistical, and customer assistance team at your disposal.
We’re On-Site When You Can’t Be
When your IT staff is not physically present near your Amanah deployment, carrying out tasks like device power recycling, power status verification, or equipment reconnections can be a logistical challenge. With Amanah’s Remote Hands service, we handle these mundane tasks efficiently, saving you precious time and travel expenses that can be better allocated towards more critical business activities. You can easily reach our dedicated team through email or by logging in and opening a ticket on our user-friendly web-based Customer Portal.
Outsource Your Tasks
Our Remote Hands support is your reliable partner for a wide range of tasks, tailored to meet your specific needs. We understand that every customer has unique requirements, and our expert team is equipped to handle a diverse set of responsibilities. Below is a glimpse into the extensive array of tasks and support services we offer:
Cabling
We handle various cabling tasks, including termination, relocation, securing, and replacement of existing cables.
Rack & Stack
Our technicians are proficient in equipment installation, relocation, removal, and the maintenance of your colocation space, ensuring it remains clean and organized.
Troubleshooting
Count on our experienced technicians for efficient troubleshooting, device status verification, “heartbeat checks,” equipment replacements, and the setup of serial cables, among other essential tasks.
Connectivity
From circuit testing, diagnostics, and migrations to IP assignment, signal checks, and cable swaps, we cover all aspects of ensuring seamless connectivity.
Access
We assist with access requests, lockouts, and provide professional escort services for customer-authorized vendors and consultants accessing your colocation space. Our technicians oversee the entire process until completion.
Inventory & Auditing
Tasks such as comprehensive or partial space audits, labeling, photographing your colocation space, cross-connect tracing, and power consumption verification can be efficiently handled by our team.
Shipping
We offer convenient outbound shipping, where we handle the entire process of removing your equipment from the racks, securely packaging it, and shipping it to your designated address. Sit back and relax as we take care of the details, ensuring a smooth and hassle-free shipping experience for you.
Receiving
Effortlessly ship your equipment or items to Amanah’s Data Center using our streamlined shipping procedures. Upon your request, we handle the receiving, unpacking, packing, labeling, and inventory management of boxes and equipment. Our technicians confirm the receipt of packages, install shipped equipment in your colocation space, or securely store your packages in our designated loading unit.
Want to learn more about our Remote Hands Support? Contact a data center team member today.